Privacy Policy for Ward Painting Company

Effective Date: Nov 18, 2025

Last Updated: Nov 18, 2025

Ward Painting Company (“we,” “our,” or “us”) respects and protects your privacy. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you interact with our services, website (https://wardpaintingcompany.com/), or communication channels, including email and SMS.

INFORMATION THAT WE COLLECT

We collect various types of information from you when you visit our website, request a consultation, or interact via communication platforms. By accepting this Privacy Policy, you consent to our collection, processing, and limited use of your data as outlined below.

PERSONAL DATA

• Name
• Phone number
• Email address
• Service/project address or location details
• Project and surface preferences (e.g., interior vs exterior, room type, substrate, color schemes, sheen level, and paint brand preferences)
• Communication preferences

DERIVATIVE DATA

• IP address
• Access dates and times
• Pages visited and session activity

We may use cookies and analytics tools (e.g., Google Analytics) for technical tracking and improving site performance.

FINANCIAL DATA

- Credit/debit card information (securely processed via third-party processors such as Stripe)
- Billing address

We do not store full payment data on our systems.

SOCIAL NETWORKING DATA

If you interact with us via platforms like Facebook or Instagram, we may access public information such as:

• Name
• Profile information
• Email (if provided)
• Demographics

OTHER DATA

Occasionally, you may provide additional data through surveys, contests, promotional entries, or testimonials.

HOW WE USE YOUR INFORMATION

• Schedule and manage consultations or product/installation appointments
• Deliver services and provide follow-up support
• Send appointment reminders and updates
• Process payments and issue receipts
• Send limited promotional offers (opt-in only)
• Respond to inquiries and support requests
• Improve user experience and website performance
• Conduct internal analytics and trend analysis

WHEN DO WE COLLECT INFORMATION?

• When you fill out a consultation form
• Request a quote or estimate
• Opt in to receive SMS, email, or phone communications
• Interact with our marketing campaigns

HOW DO WE PROTECT VISITOR INFORMATION?

• SSL/TLS encryption for all data transfers
• Restricted access to data by authorized personnel only
• Payment data processed via PCI-compliant processors
• Secure hosting and CRM platforms

DATA SHARING COMMITMENT

We do not sell, rent, or trade your personal data. Your phone number, email, or identifying information will never be sold or shared for promotional purposes.

LIMITED SHARING WITH SERVICE PROVIDERS

• Payment processors
• Email platforms
• Web hosts and security partners
• CRM providers
• SMS platforms

These providers are required to keep your data secure and only use it for service delivery.

MOBILE INFORMATION & TEXT MESSAGING CONSENT

We comply with A2P messaging guidelines. By providing your phone number, you consent to receive:

• Appointment reminders and updates
• Service confirmations and follow-ups
• Limited-time offers (only if opted in)

You may opt out at any time by replying STOP.

COOKIES

• Recognize returning visitors
• Store session preferences
• Collect analytics data

INTEGRATIONS

We use Google Analytics and Facebook Pixel for analytics and retargeting. You can manage privacy settings via their respective policies.

DATA SECURITY

• Encrypted connections (SSL/TLS)
• Secure user authentication
• Data access restrictions
• Secure third-party integrations

GROUNDS FOR USING YOUR DATA

• Legitimate Interest
• Performance of a Contract
• Consent
• Legal Obligations

INTERNATIONAL DATA

Data is stored and processed in the United States. By using our site, you consent to the transfer of your data internationally.

DATA RETENTION

We retain your personal data only as long as necessary for service delivery, legal obligations, or until you request deletion.

SECURITY OF YOUR INFORMATION

We use industry-standard methods to protect your data. No system is 100% secure.

SENSITIVE DATA

Do not submit sensitive data (SSN, health records, religious beliefs, etc.) through our forms.

YOUR RIGHTS

Contact: wardpaintingcompany@gmail.com | (801) 717-5213

CAN-SPAM COMPLIANCE

• We clearly identify promotional emails
• Include unsubscribe links
• Promptly remove unsubscribed users

CONTACT INFORMATION

Ward Painting Company
Website: https://wardpaintingcompany.com/
Email: wardpaintingcompany@gmail.com
Phone: (801) 717-5213